Privacy Policy

Last Updated: June 2026

Introduction

Nicki James Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services, purchase products, subscribe to our marketing communications, or otherwise interact with us.By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Nicki James Ltd

Email: hello@nickijames.com

Website: www.nickijames.com

Nicki James Ltd is the data controller responsible for your personal information.

Information We Collect

We may collect and process the following information:

Information You Provide

When you contact us, complete a form, book a call, purchase a product or subscribe to our marketing communications, we may collect:

* Name
* Email address
* Telephone number
* Business information
* Information provided in enquiry forms
* Information provided during bookings or consultations

Payment Information

Payments are processed securely through Stripe.

We do not store or have access to your full payment card details.

Technical Information

When you visit our website, we may automatically collect:

* IP address
* Browser type and version
* Device information
* Pages visited
* Time spent on pages
* Referral source
* Website usage data

This information is collected through analytics and tracking technologies.

How We Use Your Information

We use your information to:

* Respond to enquiries
* Provide products and services
* Process purchases
* Manage bookings and consultations
* Deliver purchased training and resources
* Improve our website and user experience
* Send marketing communications where consent has been given
* Monitor website performance and effectiveness
* Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to fulfil a contract with you, including providing products, services or training.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

* Improving our services
* Analysing website performance
* Responding to enquiries
* Protecting our business

Consent

Where you have provided consent, including:

* Email marketing
* Newsletter subscriptions
* Certain cookies and tracking technologies

You may withdraw your consent at any time.

Legal Obligation

Where we are required to process information to comply with legal or regulatory requirements.

Marketing Communications

If you subscribe to receive updates, insights, resources or marketing communications from us, we may contact you by email.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Third-Party Services

We use trusted third-party providers to operate our business and website.

These may include:

* Stripe (payment processing)
* Calendly (appointment scheduling)
* Go High Level (CRM, email marketing and customer communications)
* Google Analytics (website analytics)
* Meta Pixel (advertising and marketing analytics)
* YouTube (embedded video content)

These providers may process your personal data on our behalf in accordance with their own privacy policies.

International Data Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information remains protected.

Data Retention

We retain personal information only for as long as necessary to:

* Provide our services
* Meet legal, accounting or regulatory obligations
* Resolve disputes
* Enforce agreements

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

* Improve website performance
* Understand visitor behaviour
* Measure marketing effectiveness
* Personalise user experience

For more information, please refer to our Cookie Policy.

Your Rights

Under UK GDPR, you have the right to:

* Access your personal information
* Request correction of inaccurate information
* Request deletion of your information
* Restrict processing of your information
* Object to processing
* Request transfer of your information
* Withdraw consent at any time where consent is relied upon

To exercise any of these rights, please contact: hello@nickijames.com

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.

Complaints

If you are concerned about how your personal information has been handled, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Website: www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page, and the revised version will become effective immediately upon publication.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Nicki James Ltd hello@nickijames.com